Privacy Policy

1. Introduction

Instant Lotto Site ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name and contact details (email, phone number, address)
• Date of birth and age verification information
• Government-issued identification documents
• Financial information for payment processing
• Account login credentials
• Transaction history and gameplay records

2.2 Technical Information

We automatically collect certain information when you visit our website:

• IP address and geographic location
• Browser type and version
• Device information and operating system
• Website usage data and analytics
• Cookies and tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our lottery services
• To process transactions and manage your account
• To verify your identity and age (legal requirement)
• To comply with regulatory and legal obligations
• To prevent fraud and ensure security
• To communicate with you about your account and services
• To improve our website and services
• To send promotional materials (with your consent)

4. Data Protection and Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Multi-factor authentication systems
• Regular backup and recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Legal Compliance: When required by law or regulatory authorities
• Service Providers: With trusted third parties who assist in our operations
• Payment Processing: With financial institutions for transaction processing
• Age Verification: With verification services to confirm eligibility
• Business Transfers: In the event of a merger, acquisition, or sale
• Fraud Prevention: To prevent illegal activities or protect our rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

• Payment processors (banks, credit card companies)
• Identity verification services
• Analytics providers (Google Analytics)
• Customer support platforms
• Email marketing services

7. Your Rights

Under Australian privacy laws, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request limitation of processing your information
• Portability: Request transfer of your data to another service
• Objection: Object to certain uses of your information
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

Typically, we retain account information for 7 years after account closure, as required by Australian gambling regulations.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it immediately.

11. International Transfers

Your information may be transferred to and processed in countries other than Australia. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the new Privacy Policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Response Time: We will respond to privacy-related inquiries within 30 days of receipt.

14. Complaints

If you believe we have breached your privacy, you can make a complaint to us using the contact information above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au